FDS Query Management Agent (H/F)
FDS Query Management Agent (H/F)
ReferenceLUX022346
- Fixed Term
- Luxembourg
- OPERATION PROCESSING
BNP Paribas SA, a subsidiary of the BNP Paribas group, is one of Europe’s leading providers of custody services for securities.
The Luxembourg branch plays a major part in its operations, offering clients high value-added services extending from custody to securities lending, fund administration, performance measurement and ratings, and bond issuance services.
To support its current growth, BNP Paribas SA is looking for a:
FDS Query Management Agent (M/F)
CDD Contract – 6 months
Your mission :
· Handle rejections
· Handle client emails or phone request.
· Call Back & Large Deal verification with client following procedure
· Handle pending SR Types “High & Critical” in status DUE
· Handle internal requests from other teams
· Handle Clients having a specific management
· Daily Task list Completion
· Participate actively of daily team meeting.
· Run daily FDS KPI Volume KPIs on hobart
· Incident management & ERT organization
· Handle escalation in situations of Exposure to the Market
Key Responsabilities :
· Ensure a positive and professional client service experience.
· Expected result: Achieve high customer satisfaction ratings and positive feedback from clients.
· Manage client inquiries via phone, email, or in person.
· Expected result: Respond to client queries promptly, accurately, and courteously.
· Direct client complaints or complex requests to relevant departments in a timely manner.
· Expected result: Resolve client issues effectively and efficiently, or escalate them to the appropriate personnel.
· Provide clients with technical assistance on systems and services.
· Expected result: Demonstrate product knowledge and expertise, and assist clients with using the products and services correctly and optimally.
· Escalating serious issues to management for prompt resolution.
· Expected result: Communicate clearly and professionally with management and other stakeholders, and ensure that urgent matters are handled with priority and urgency
Advantages of the position :
By joining this team, you will the opportunity to discover all the aspects of the Fund Distribution domain in an international environment.
Working environment :
You will be a part of a strong Group certified Top Employer for the 5th time. You will join a young, dynamic and diversified team and work in a value-driven work environment.
Your profile :
Education :
Bachelor or Master Degree in Finance.
Professional experience:
5 years minimum experience in knowledge of FDS / Market TA / fund industry in general, flows and products.
Behavioural skills:
- Attention to detail / rigor
- Client service oriented with strong communication skills by speaking and Writing with the ability to deal with intermediaries and colleagues
- Ability to collaborate / Teamwork
Technical skills:
Ability to use electronique tools (FBL, connect, host, Hobart, …)
Transversal Skills :
Analytical Ability
Language skills:
- Excellent written and oral English and French skills are essential
- Other European languages (Spanish, German, Italian) are considered as a real advantage
During the finalization of the recruitment process, the preselected candidate will be asked to provide us an extract from his/her criminal record dated less than 3 months (record N°3 for Luxembourg), according to the dispositions of the law from July 23rd 2016 regarding the criminal record.