Fund Administration – Client Account Manager – German Speaker (M/F)

24 janvier 2024

Fund Administration – Client Account Manager – German Speaker (M/F)

RéférenceAFS000808

  • CDI
  • Luxembourg
  • TRAITEMENT DES OPERATIONS
Postulez pour cet emploi

BNP Paribas SA, a subsidiary of the BNP Paribas group, is one of Europe’s leading providers of custody services for securities. 

The Luxembourg branch plays a major part in its operations, offering clients high value-added services extending from custody to securities lending, fund administration, performance measurement and ratings, and bond issuance services. 

To support its current growth, BNP Paribas SA is looking for a:

Fund Administration – Client Account Manager (M/F)

Permanent Contract

The CAM is the « Control Tower » of the Fund Administration production in order to ensure high quality of service and anticipate client feedback by working with different teams on actions to improve the service if necessary.

Your mission :

  • Ensure client satisfaction by being the preferred point of entry for all clients requests linked to the FA department.

  • Prepare and present Key Performance Indicators to evaluate the quality of service rendered by the operational teams.

  • Participate and coordinate quality improvement’s action with the different stakeholders in charge of the client relationship

  • Prepare and participate to Client Service Reviews, Due diligences, Action log review and represent the FA department in Client Teams with Client Development team.

  • Be in charge of the client documentation update and list client specificities (ope memo, client 360 file, ID card)

  • Manage client’s dissatisfaction and ensure improvement actions are identified, ensure operational Incident Follow-up.

Advantages of the position : 

  • By joining this team, you will the opportunity to discover all the aspects of the Fund Administration domain in an international environment.

Working environment :

  • You will be a part of a strong Group certified Top Employer. You will join a young, dynamic and diversified team and work in a value-driven work environment.

Your profile :

Professional experience: 

  • Strong knowledge of the Fund Industry (minimum of 5 years).

  • Experience in fund accounting would be an advantage

Behavioural skills:

  • Ability to work autonomously, availability, flexibility

  • Negotiation and good communication skills

  • Self-confidence and capability to generate engagement

  • Sense of organization, priority, analyse, planning & methodology

  • Have professional communication, being reactive and proactive

  • Propose initiatives to ensure continuous improvement of our customers satisfaction

Technical skills:

  • Good editorial capabilities

  • Client Focus oriented

  • FA System environment skills
  • PowerPoint, Excel, Word

Language skills: 

  • Fluent in German, English and French.
  • Italian and/or Spanish would be considered as an advantage

During the finalization of the recruitment process, the preselected candidate will be asked to provide us an extract from his/her criminal record dated less than 3 months (record N°3 for Luxembourg), according to the dispositions of the law from July 23rd 2016 regarding the criminal record.