Arval Luxembourg, one of the leading vehicle leasing and fleet management companies in the Grand Duchy, is on the verge of transforming its customer and driver relationships through an initiative called the Arval Smart Experience.
New technology now provides new opportunities and different ways of working. As a result, the information requirements and expectations of fleet decision makers are changing; as are drivers’ demands in terms of communication methods and the immediacy of useful information. Arval is responding decisively to these changing needs through solutions which can be accessed anywhere at any time.
The Arval Smart Experience will offer innovative, interactive services designed to foster a new relationship with customers and drivers by utilising online tools, mobile technology and social networks. A combination of mobile apps, tailored web content, and dashboards optimised for tablet use are expected to deliver a new level of convenience, flexibility and value to Arval customers and their drivers.
With the tools in the final stages of development and testing, by July 2014 Arval Luxembourg customers and drivers will be able to benefit from:
Tailored web content providing useful information and insight to fleet decision makers
New dashboards containing key fleet metrics optimised for tablet use
Mobile apps for drivers to provide useful information and positively influence behaviour
Social media channels to share information and offer a new and immediate method of communication
These tools will provide easy access to existing Arval services while also integrating innovative new applications.
The benefits of the new tools will include:
Enhanced relationships – giving customers and their drivers better and faster access to their Arval team brings Arval closer to its customers and allows it to respond to their needs more effectively.
Service quality – these tools are designed to save time, speed up and improve decision-making and provide remote support delivering value for Arval customers and their drivers.
Technology utilisation – the Arval Smart Experience matches the right technology with customer and driver requirements, providing new ways of working and responding to changes in behaviour.
Expert advice – providing the right information, in the right format, when it’s required supports decision making and operational fleet activity.
Driver behaviour – through the smartphone we will provide new services to drivers allowing them to operate in the most effective way.
Gerry Wagner, General Manager of Arval Luxembourg comments: “Today, access to information needs to be fast, to the point and possible at any time. At Arval we are quite aware of this change of paradigm and we streamlined our information culture towards those requirements. Arval Smart Experience is one visible keystone of our strategy. It has nothing to do with a “gadget”, it’s the response to an existing need.”
A strategy supported by the Arval group :
Arval Smart Experience is not exclusive to the Luxembourg business and will be deployed across the Arval subsidiaries. The initiative has already been launched in France. It is the result of a change within the Arval group that was instigated during 2012 within the scope of a strategic programme called “One Arval”. This long-term project unites the plans and activities of all Arval subsidiaries and forms the basis on which the new customer relationship strategy was built. The objective is to go beyond the current standards and expectations of the fleet market and establish a daily interactive relationship with managers and drivers. In short it will bring Arval closer to its customers, and their drivers.
About Arval
Founded in 1989 and owned by BNP Paribas, Arval specialises in full service vehicle leasing. Arval offers its customers – professionals, SMEs and large international corporates – tailored solutions that optimise their employee’s mobility and outsource the risks associated with fleet management. Expert advice and service quality, which are the foundations of Arval’s customer promise, are delivered in 25 countries by over 4,000 employees, and in 14 other countries through a network of partners. Arval’s total leased fleet adds up to 700,000 vehicles throughout the world (Dezember 2013). Within BNP Paribas, Arval belongs to the Retail Banking core activity. (www.arval.com)
About BNP Paribas
BNP Paribas has a presence in 75 countries with more than 180,000 employees, including more than 140,000 in Europe. It ranks highly in its three core activities: Retail Banking, Investment Solutions and Corporate & Investment Banking. In Europe, the Group has four domestic markets (Belgium, France, Italy and Luxembourg) and BNP Paribas Personal Finance is the leader in consumer lending. BNP Paribas is rolling out its integrated retail banking model across Mediterranean basin countries, in Turkey, in Eastern Europe and a large network in the western part of the United States. In its Corporate & Investment Banking and Investment Solutions activities, BNP Paribas also enjoys top positions in Europe, a strong presence in the Americas and solid and fast-growing businesses in Asia-Pacific.
Press contacts Arval:
Sandrine Ferré sandrine.ferre@arval.com +33 1 57 69 50 80
Press contacts Luxembourg:
Anne Wenandy anne.wenandy@bgl.lu +352 42 42-46 14
Eliane Thines eliane.thines@bgl.lu +352 42 42-62 64
Valérie Michiels valerie.michiels@bgl.lu +352 42 42-65 34
